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Client Care

As a means to provide a transparent and worthwhile service to our clients, we are offering you the opportunity to speak one-on-one with a partner from the firm.
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Our aim to be approachable and responsive with our clients is the foundation of how we have built a network of clients, from solicitors, to public sector local authorities and heirs across the globe.

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Speak with us
As market leaders in probate research and geneagloy, our experitise has been built up over 90 years, with a number of offices and partnerships worldwide. Today, the family business, run by parnters Andrew and Neil Fraser, are dedicated to bringing the business forward and integrating modern technology and classic research methods to its day-to-day running.

Building relationships has been key to the growing success of the firm and in turn has ensured a service of the highest standard to our clients.

If you have any questions, we are offering you the chance to speak directly with the Partners. Neil Fraser would be delighted to answer any questions you may have. Simply follow the link below to arrange a call!
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Unhappy with our service?

Our aim is to provide a high standard of service to our clients. If you are unhappy with the quality of our work, any services we provide or would like to make a complaint, please contact us via letter, email or phone at:

The Complaints Partner
Fraser and Fraser
39 Hatton Garden
London
EC1N 8EH

Email us: complaints@fraserandfraser.co.uk

Call us +44 (0) 207 832 1400

If you have accessibility needs, we can provide this procedure, and accept complaints, in alternative formats (large print, audio, braille or a language other than English) on request.

You will not be charged for the handling of your complaint, but please note: If we have issued a bill for work done on the matter, and all or some of the bill has not been paid, we may be entitled to charge interest on the amount outstanding.

Please refer to Fraser and Fraser’s Complaints Policy and Procedure for further information.

For more information about Client Care or if you are unhappy with our service and would like to make a complaint please click here.

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