Whilst we are striving to run our operations largely as normal, the safety of our staff and clients is our top priority and at the heart of every decision we make.  We have all but a few of our staff working from home, with direct connections to our specialist computer systems. Whilst it’s taking a lot to get used to these new systems and the impact of the Government’s daily announcements, we believe it’s critical to do our part to help reduce the transmission of COVID-19.

Over the past 50 years, the business has faced many challenges and we have constantly evolved our working patterns, but nothing on such a scale as this. The business has grown by mixing the specialist skills from our various departments to allow us to efficiently manage the whole process of claiming unclaimed estates and assets.

With immediate effect (17/03/2020), we have suspended the face to face interaction that our firm will sometimes have with our current clients and potential beneficiaries, due to the risk of onward transmission. As there is a possibility of asymptomatic people passing on the virus, we feel it is unnecessary to put anyone at an increased risk of infection.

The business remains fully operational for new instructions and we will continue to contact new and existing clients via phone and letter or email during this period.  At the current time, our post is being delivered and scanned to the relevant case manager. Our outgoing post is being printed remotely before being sent, so we apologise in advance if there is a delay in you receiving our communication or the quality of some of the printing.  Please do bear with us as the phones do take some time to connect, and are dependent on the internet speed of the end-user, if you can’t get through please just drop us an email and someone will respond.

We continue to support and assist the solicitors we work with in distributing the funds our clients are entitled to.  In February 2020 we distributed over £2 million of recovered funds and we expect this to continue each month as solicitors focus on the pipeline of pending work. If you do receive a cheque from us and have difficulties in accessing a bank then please get in touch and we can place a stop on any cheque and make an interbank payment.

As a traditional partnership, the business and welfare of our staff is secure and we will meet these challenging times with the same gusto that our founder Gertrude Christensen a lady in a man’s world did over 90 years ago