Solicitors say their experience of dealing with the Probate Service is not reflected by recent data published by HM Courts and Tribunals Service (HMCTS).

HMCTS told the Law Society that its workload had surged during the winter wave of the pandemic but that it had been recruiting additional staff and increasing training to help speed up the process.

However, legal professionals suggest they continue to experience delays: with prolonged waiting times and difficulties getting useful progress updates to share with their clients.

The online probate service – mandatory for professionals applying for grants of probate – has also created issues; with applicants mentioning repeated failure of access codes, or being returned to the login page despite entering the correct details.

HMCTS told the Law Society it was aware of the problems and that they had now been fixed.

The Law Society is scheduled to have a further meeting with HMCTS on the subject at the end of June.