1

Is your firm regulated?

Yes – Fraser and Fraser are now regulated by the Association of Probate Researchers (APR).  APR is the only Recognised Body for Probate Researchers that has access to a compensation scheme for clients.

Since August 2016, all of our UK case managers and Partners (Neil and Andrew Fraser) have joined APR. The APR is a recognised body of the Professional Paralegal Register (PPR) ; all members have a paralegal practising paralegal certificate, follow a strong professional standard and ethics code to ensure that they use best practise methods for every case and client.

All members require a minimum of 4 years of practical experience and show proof that they have worked in excess 100 probate cases. Are you working with regulated firm? Find out here now!

2

Who can I speak with?

Your initial contact will be with Anthony John, our Business Development Manager, or with one of the Partners. You can reach them here. Once your query has been received, we will assign your case to one the most relevant case manager, who will then be your direct point of contact. If you have worked with us before and would like to deal with the same manager, please ask and we would be happy to help.

3

How quickly will I hear back from Fraser and Fraser?

We guarantee you will receive a research update within the first 24 hours*. After that time, you will be updated regularly on the status of the case – we understand the need for prompt timelines when dealing with such sensitive issues.

* Monday to Friday

4

Can we refer Fraser and Fraser to other relevant departments within our public sector?

Yes – please do. We work with a number of departments within the public sector, including Environmental Health, Empty Homes, Bereavement and Funeral Services, Client Affairs, Cemeteries Office, Social and Adult Services, Client Relations, Appointee and Deputyship and Client Finance. If you believe another department within your work place would benefit from our tracing next-of-kin service, please feel free to pass on our details.

5

What pricing model do Fraser and Fraser work with?

Our service is free to the public sector – we recover our costs when we successfully trace beneficiaries to an estate, which is usually direct from the heir as a percentage of their entitlement.

6

Do you have a set minimum value?

No. If the fee amount likely to be recovered would not cover the expenditure to reach an agreement with all family members, we will endeavour to pass you back the contact details of at least one family member free of charge.

Overseas cases, however, may differ.

7

Can I agree with you in advance what your fee to the heirs will be?

Of course – we re happy to determine the maximum percentage fee that we will look to recover from the heirs before we begin research.

8

I have been advised that other firms independently assess their fees. Do you?

Fraser and Fraser have heard of other firms claiming to have their fees independently agreed by an independent solicitor, however; this often refers to the genealogist approaching their panel firm – a regular working contact. We are more than happy to talk about our fees upfront with the instructing party, whether that is a solicitor or a public sector employee, to agree a maximum percentage fee in advance.

9

Can I have a hard copy of your literature?

We are more than happy to send you a hard copy of our Public Sector brochure to keep and pass to other colleagues. You can contact us here.

10

Can I still hand the estate to the Bona Vacantia - part of the Government Legal Department (formally known as the Treasury Solicitor)?

Yes, of course; Fraser and Fraser are here to assist you. Within the first 24 hours we will provide you with an update. This will inform you as to whether it will be possible to determine if there are any heirs, and thus if there will be a need to complete the Government Legal Department’s paperwork.

11

What happens if you can't find family?

We will report back to you and send copies of all the documents we have, along with a family tree. We are also more than happy to assist in completing the required Government Legal Department paperwork.

12

Will you look at a file, even if we think there are known family?

We are more than happy to look at any file – with or without family. If there are any known or suspected-known family, we can locate their current address, contact details and confirm their entitlement. If there is money in the estate, we will continue to research the family in hope of reaching an agreement with other possible heirs.